Password recovery ticket
Did you lose your password?
Do you have difficulty accessing the Back Office
Our team of experts are at your disposal!
Conditions
The recovery ticket can be used only once within one year from the payment date.
PrestaChamps assistance plans allow you to take advantage of the expert services that will help you get as much profit out of PrestaShop as possible. Our team will guide you step by step and will answer your questions to help you spend more time on marketing instead of worrying about the functionality of your store.
Password Recovery Conditions and Terms of Use
Includes the Back Office password recovery.
Support is available from Monday to Friday
Support is available in English, German, French, Spanish and Romanian.
Back-office password recovery requirements:
The identification document of the website owner (the owner's name must be the same as on the domain registration - verified with whois services).
FTP access
Database Access
The recovery service does not include:
FTP password recovery
Recovering your database password
Module configuration
Payment method setup
Technical assistance for needs than password recovery (this can be purchased separately on PrestaChamps.com)
Technical consultation