EU Withdrawal Button Pro for PrestaShop

This module puts the withdrawal button your store is legally required to have right where customers expect it, and it handles the proof and the paperwork for you.

The EU made this button mandatory. Your store needs it.

Since 19 June 2026, every online shop that sells to consumers in the EU has to give buyers an easy way to withdraw from an order, with a clear button inside their account. This is not a recommendation, it is the law, and it applies to your store right now. The shops that set it up stop worrying about complaints and disputes. The ones that ignore it stay exposed. We built this module so you can tick the box and move on.

Why do you need this module? The law is clear.

The withdrawal right is no longer something you can handle with a contact form and a promise to reply:

• A visible, easy to reach withdrawal button is mandatory. (Directive (EU) 2023/2673)
• Customers have to be able to cancel in a couple of clicks, with no hoops to jump through. (Article 11a, Directive 2011/83/EU)
• You have to send a confirmation on a durable medium. An email with a date and time stamp counts. (Article 11a)
• The rule covers almost every distance sale: physical products, digital content and services. (Directive 2011/83/EU)
• It has applied across the EU since 19 June 2026. (Directive (EU) 2023/2673)

Ignoring it is a real risk, not a paperwork detail:

The new withdrawal rules are not optional. A store without a compliant solution is open to complaints, disputes and the penalties national authorities can apply. Getting this right once is far cheaper than dealing with it after the first complaint.

Features and Benefits

• Always visible withdrawal button in the customer account
• Works for guests and for logged in customers
• Two step cancellation, the way the Commission asks for it
• Automatic confirmation email with a time stamp
• Durable medium proof for both sides
• Full request log in the back office (date, order, customer)
• Configurable exceptions for the sales the law leaves out
• Editable labels and messages
• Matches your theme, no design work needed
• Clean install, no changes to core files
• Works on mobile and desktop
• Compatible with PrestaShop 1.7.x, 8.x and 9.x

Try it and see for yourself!

Check the demo to see exactly how the button looks to your customers and how every request is logged in the back office.

The withdrawal button is not a nice to have anymore, it is a legal requirement for every online store in the EU. This module adds it cleanly, without touching your core files, and keeps a record of every request so you always have proof. It works for logged in customers and for guests, so nobody is left without a way to cancel an order.

Set it up once and forget about it. You install the module, edit the texts to match your store, choose the cases the law exempts, and the button does its job from then on. The confirmation email goes out on its own, with the time stamp that counts as durable proof for both sides.

Be compliant before the next complaint, not after it.

3 months of free support included with every purchase.