Includes the Back Office password recovery. Support is available from Monday to Friday Support in English, German, French, Spanish, and Romanian.
Back-office password recovery requirements
The website owner's identification document (the owner's name must match the domain registration - whois services can confirm this). FTP and database access are both needed.
The recovery service does not include
FTP password recovery and database password recovery Configuration of the module and the payment method. For reasons other than password recovery, technical assistance or consulting is available.