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Password recovery ticket
Have you forgotten your administrator password?
Get your password back quickly
Having trouble logging into the back office? Our team is here to help.
The recovery ticket can be used once, within a year of payment. Like all PrestaChamps support plans, it gives you access to people who know PrestaShop inside out: we walk you through each step and answer your questions, so you can get back to selling instead of worrying about your store.
What the ticket covers
Terms of use
Covers recovery of your back-office password. Support is available Monday to Friday, in English, German, French, Spanish and Romanian.
What we need from you
An identity document of the website owner (the name must match the domain registration, which a whois service can confirm), plus FTP and database access.
Not included
Recovery of FTP or database passwords, and module or payment method configuration. For anything other than password recovery, technical help or consulting is available separately.
What's next
for your store?
Tell us what you have in mind. You'll talk straight to the people who would build it.
Talk to us in
- English
- Romanian
- Hungarian
- German
- French
- Spanish
We reply within one working day.
Leo, Péter, Attila and Szilamér